1. Overview
This Package Purchase Policy governs the purchase and use of subscription packages offered on the matrimony platform (“nikaahmatrimony.com”). By purchasing any package, users (“Members”) agree to the terms outlined below.
2. Eligibility
Users must be at least 18 years old to purchase a package.
The Member must have a valid, active profile on the Platform.
The Platform reserves the right to approve or reject any purchase at its discretion.
3. Package Types
The Platform may offer subscription packages, including but not limited to:
Global Package – Limited access to profiles and communication features
VIP Package – Enhanced visibility and contact details
4. Pricing and Payment
All prices are listed in applicable currency and include taxes unless stated otherwise.
Payments must be made through approved payment methods (credit/debit card, UPI, net banking, etc.).
The Platform uses secure payment gateways; however, it is not responsible for third-party payment failures.
5. Activation and Validity
Packages are activated immediately upon successful payment unless otherwise stated.
Each package is valid for a specified duration (e.g., 1 month, 3 months, 6 months).
Benefits expire automatically at the end of the validity period.
6. Refund and Cancellation Policy
No Refund Policy: All purchases are generally non-refundable once activated.
Refunds may be considered only in exceptional cases such as:
Duplicate payment
Technical errors preventing service usage
Cancellation of a package does not entitle the Member to a refund for unused benefits.
7. Usage Terms
Packages are strictly for individual use and cannot be transferred.
Misuse of features (e.g., spamming, harassment, fake profiles) may result in suspension without refund.
The Platform reserves the right to modify package features without prior notice.
8. Profile Visibility and Matches
The Platform does not guarantee matches, responses, or successful alliances.
Visibility and engagement depend on multiple factors including profile completeness and preferences.
9. Suspension or Termination
The Platform may suspend or terminate a Member’s account for violation of terms.
No refunds will be provided in such cases.
10. Modifications to Policy
The Platform reserves the right to update or modify this policy at any time.
Continued use of services after changes constitutes acceptance of the revised policy.
11. Contact and Support
For queries related to package purchases, billing, or refunds, Members can contact customer support via:
12. Acceptance of Policy
By purchasing a package, the Member confirms that they have read, understood, and agreed to this Package Purchase Policy