1. Overview
This Cancellation and Refund Policy outlines the terms under which Members may cancel their subscription packages and request refunds on the Platform.
2. Cancellation Policy
Members may cancel their subscription by contacting customer support.
Cancellation will stop future renewals but will not affect the current active package period.
All benefits associated with the package will remain available until the expiry date.
3. Refund Policy
3.1 General Rule
All package purchases are non-refundable once the package has been activated.
3.2 Eligible Refund Scenarios
Refunds may be granted only under the following exceptional circumstances:
Duplicate Payment: If the Member is charged more than once for the same package.
Technical Issues: If a verified technical error prevents access to purchased services.
Unauthorized Transaction: Subject to investigation and approval.
4. Non-Refundable Situations
Refunds will not be provided in the following cases:
Change of mind after purchase
Dissatisfaction with matches or lack of responses
Partial or non-usage of the package
Account suspension due to violation of platform policies
Expired subscription periods
5. Refund Request Process
Members must raise a refund request same days of the transaction date.
Requests should be submitted via:
Registered email
Customer support portal
The request must include:
Transaction ID
Payment details
Reason for refund request
6. Refund Processing
Approved refunds will be processed within 2 business days.
Refunds will be credited to the original payment method.
The Platform is not responsible for delays caused by banks or payment providers.
7. Dispute Resolution
Any disputes related to refunds will be reviewed internally.
The Platform’s decision will be final, subject to applicable laws.
8. Policy Updates
The Platform reserves the right to modify this policy at any time.
Continued use of the Platform indicates acceptance of the updated policy.
9. Contact Support
For assistance with cancellations or refunds:
Nikaah Matrimony
Santosh nagar, Hyderabad, Telangana, 500059, India
E-mail: nikaahmatrimony.india@gmail.com
10. Acceptance
By purchasing a package, the Member agrees to this Cancellation and Refund Policy.